Terms & Conditions

We take pride in our attention to detail and commitment to customer satisfaction.

Terms and Conditions

Welcome to Glanz Cleaning Solutions LLC. Please read these Terms and Conditions ("Terms") carefully before booking our services or using our website. By accessing this website or scheduling services with us, you agree to be bound by these Terms, including any referenced policies and conditions.

1. Services Provided

Glanz Cleaning Solutions LLC provides professional residential cleaning services based on the scope agreed upon at the time of booking. Service types include standard cleaning, deep cleaning, move-in/move-out cleaning, and other customized tasks as requested and confirmed in advance.

2. Access to Property

Clients must ensure access to the property at the scheduled time of service. If our team is unable to enter due to lack of access, a lockout fee of up to 50% of the total service cost may be charged.

3. Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled service. Cancellations made within 24 hours of the appointment will incur a cancellation fee equal to 50% of the service cost.

4. Payment Terms

Payment is due on the day of service, unless other arrangements are made with Glanz Cleaning Solutions LLC in advance. We accept cash, credit/debit cards, Venmo, and Zelle. Late payments may incur additional fees.

5. Satisfaction Guarantee

We stand by the quality of our work. If you are unsatisfied with any aspect of your cleaning, please notify us within 24 hours. Glanz Cleaning Solutions LLC will return to re-clean the concerned areas at no additional charge.

6. Damage and Breakage

Our cleaners exercise great care in your home. However, in the rare event of accidental damage, we are insured and will address the issue—provided it is reported within 24 hours of service completion.

7. Health & Safety

Glanz Cleaning Solutions LLC reserves the right to refuse or cancel service in the presence of unsafe or hazardous conditions, including but not limited to biohazards, pest infestations, or unsafe environments. All pets must be secured during service to ensure the safety of both your animals and our staff.

8. Right to Refuse Service

We reserve the right to decline or discontinue services at our discretion, including due to inappropriate behavior, unsafe conditions, or violations of these Terms.

9. Website Use License

You may temporarily download materials from our website for personal, non-commercial use. Under this license, you may not:

  • Modify or copy the materials;
  • Use them for any commercial purpose;
  • Attempt to reverse engineer any software;
  • Remove proprietary notations;
  • Mirror or redistribute content elsewhere.

This license terminates automatically if any of the above restrictions are violated.

10. Disclaimer

All services and materials are provided "as is." Glanz Cleaning Solutions LLC makes no guarantees or warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. We do not guarantee specific outcomes or uninterrupted service.

11. Limitation of Liability

In no event shall Glanz Cleaning Solutions LLC be liable for damages resulting from the use or inability to use our services or website, including data loss or business interruption. Some jurisdictions may not allow such limitations, so this may not apply in all cases.

12. External Links

Our website may contain links to external sites. Glanz Cleaning Solutions LLC is not responsible for the content or practices of these third-party sites. Visiting them is at your own risk.

13. Changes to Terms

These Terms and Conditions may be updated at any time. Continued use of our website or services implies your acceptance of any revisions.

14. Governing Law

These Terms shall be governed by the laws of the State of [Insert State], without regard to its conflict of law rules.

15. Services Not Offered

To ensure transparency, Glanz Cleaning Solutions LLC does not offer:

  • Biohazard cleanup (e.g., bodily fluids, mold, feces)
  • Organization or decluttering services
  • Exterior window washing
  • Lifting/moving of large or heavy furniture
  • Carpet or steam cleaning (referrals available)
  • Cleaning beyond safe reach of a 2-step stool
  • Service to clients who behave inappropriately toward our staff

If you have any questions about these Terms, please contact Glanz Cleaning Solutions LLC before booking.